Terms & Conditions

1. Introduction and Acceptance

1.1. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Seller", "you", "your") and Shipagent Express Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 219 2F ILD Trade Centre Sector 47, Sohna Road, Gurugram Haryana-122018operating under the brand name "ShipAgent" ("Company", "ShipAgent", "we", "us", "our").

1.2. ShipAgent operates a multi-carrier logistics orchestration platform ("Platform") enabling registered businesses ("Sellers") to compare shipping rates across domestic and international Courier Partners, book shipments, orchestrate multi-leg transit journeys, generate shipping labels & manifests, track shipments in real-time, manage NDR/returns, process COD remittances, manage prepaid digital wallets, and access shipping APIs.

1.3. Logistics Aggregation Disclaimer: ShipAgent is a technology platform and logistics aggregator. ShipAgent does NOT itself provide physical transportation, warehousing, customs brokerage, freight forwarding, insurance underwriting, or delivery services. Transportation is performed by independent third-party Courier Partners.

1.4. By registering on or using the Platform, you represent and warrant that you have read, understood, and agreed to these Terms and possess full legal authority to enter into this contract.

2. Key Definitions

3. Agreement Structure & Incorporated Policies

This Agreement incorporates by reference all platform policies including the Privacy Policy, Refunds & Cancellation Policy, Wallet Policy, Acceptable Use Policy, API Terms, and operational SOPs published on the Platform.

4. Account Eligibility & KYC Verification

5. Platform Logistics Services

5.1. Rate Engine: Rate quotes shown on the Platform are estimated based on declared parameters. Final freight charges depend on audited weight, carrier fuel surcharges, and destination pincode serviceability.

5.2. Multi-Carrier Journeys: For complex or international routes, ShipAgent assigns separate carriers per transit leg. Master Tracking links all carrier AWBs into one timeline.

5.3. Labels & Manifest: Sellers must print clear shipping labels and close manifests prior to pickup cutoff times. Pickup scheduling remains subject to local carrier availability.

6. Marketplace & Platform Integrations

ShipAgent integrates with Shopify, WooCommerce, Amazon Seller Central, Flipkart, Blinkit, and custom ERPs. ShipAgent is not responsible for third-party platform API outages, channel rate-limiting, or order sync latency originating outside ShipAgent infrastructure.

7. API Terms of Use & Webhooks

8. Prepaid Wallet, Charges & Deductions

10. COD Collection & Remittance Rules

10.1. Remittance Cycle:COD funds collected by courier partners are remitted to the Seller's verified bank account or credited to the Wallet within T+2 to T+8 business days following delivery confirmation.

10.2. Fraud Hold: ShipAgent reserves the right to hold COD remittances in cases of suspected fake orders, buyer fraud investigations, or legal attachment orders.

11. Customs & Cross-Border Compliance

11.1. IEC & Customs Docs: Sellers exporting internationally must maintain a valid IEC, correct HS code classification, and accurate Commercial Invoices.

11.2. Duties & Penalties:Import/export duties assessed by foreign customs authorities are the sole responsibility of the Seller or recipient. Any customs fines charged back to ShipAgent will be debited from the Seller's wallet.

16. Limitation of Liability

To the maximum extent permitted by applicable law, ShipAgent's total aggregate liability for any claims under these Terms shall not exceed the total platform fees paid by the Seller to ShipAgent in the 6 months preceding the event giving rise to liability.

17. Indemnification

Sellers agree to defend, indemnify, and hold harmless ShipAgent, its directors, officers, and employees against any third-party claims, legal fees, or regulatory penalties arising from prohibited goods shipments, incorrect customs documentation, or tax non-compliance.

26. Dispute Resolution & Arbitration

26.1. Grievances: All disputes must first be submitted to hello@shipagent.in for informal resolution within 30 days.

26.2. Arbitration: Unresolved disputes shall be settled by binding arbitration in Gurgaon, Haryana, under the Arbitration and Conciliation Act, 1996 in English.