Official terms and guidelines governing order returns, cancellations, and refund processing timelines for ShipAgent.
No RTO accepted once shipment is received at hub.
Cancel anytime before in-warding at our hub.
Status reflects in systems within 1-2 business days.
Entire amount refunded within 7-10 working days.
We do not accept RTOs once the shipment has been received at our hub. In case the shipment is in transit to our hub, and you wish to cancel, please write to us at hello@shipagent.in with details.
You can cancel the order anytime before it gets in-warded at our hub. Once you request for cancellation of your order, it will take 1-2 business days for the cancellation to reflect in our systems. The same will be notified to you by email. We will refund the entire amount within 7-10 working days.
Our support team is available to assist you with order cancellations, shipment tracking, and refund status updates.
