Refunds & Cancellation Policy
Official terms and guidelines governing order returns, cancellations, and refund processing timelines for ShipAgent.
Hub RTO Policy
No RTO accepted once shipment is received at hub.
Pre-Inward Cancel
Cancel anytime before in-warding at our hub.
1-2 Days Reflection
Status reflects in systems within 1-2 business days.
7-10 Days Refund
Entire amount refunded within 7-10 working days.
Returns
We do not accept RTOs once the shipment has been received at our hub. In case the shipment is in transit to our hub, and you wish to cancel, please write to us at hello@shipagent.in with details.
Cancellation
You can cancel the order anytime before it gets in-warded at our hub. Once you request for cancellation of your order, it will take 1-2 business days for the cancellation to reflect in our systems. The same will be notified to you by email. We will refund the entire amount within 7-10 working days.
Have Questions About Refunds or Returns?
Our support team is available to assist you with order cancellations, shipment tracking, and refund status updates.
219 2F ILD Trade Centre Sector 47, Sohna Road, Gurugram Haryana-122018