AI-Powered Non-Delivery Recovery Suite

Turn Delivery Failures into
Delivered Orders Automatically

Recover up to 88% of un-delivered shipments with automated WhatsApp buyer verification, real-time address correction, and 1-click re-attempt dispatching.

88.4%NDR Recovery Rate
< 2 MinsBuyer Outreach Speed
₹24.5LMonthly Freight Saved

ShipAgent WhatsApp Bot

Active 2-Way Automation
Real-time Simulation
⚠️ Delivery Failed: Customer Unreachable (AWB #889201)
Hi Rahul! Your ShipAgent delivery was attempted today. When should we re-attempt delivery?
Please deliver tomorrow after 3 PM at Flat 402.
✅ Confirmed! Address & time updated. Re-attempt dispatched for tomorrow 3-6 PM.
Courier re-attempt instructions pushed automatically
Auto-Dispatched

The 4-Step Automated NDR Recovery Engine

Eliminate manual call center overhead and recover failed deliveries automatically.

01

Instant Exception Capture

The second a courier rider logs 'Customer Unavailable' or 'Wrong Address', ShipAgent captures the exception via webhooks within < 100ms.

Performance< 100ms Latency
02

Automated WhatsApp Bot Outreach

Interactive WhatsApp message is automatically triggered to the buyer with 1-click buttons to confirm address or pick preferred delivery date.

Performance94% Open Rate
03

AI Intent & Fraud Verification

ShipAgent's AI scores buyer responses, detects fake addresses, and filters out high-risk fake orders before re-dispatching.

Performance99.2% Intent Accuracy
04

Instant Courier Rider Push

Updated delivery instructions and GPS landmark coordinates are pushed directly to the courier rider's device for same-day re-attempt.

Performance88% Recovery Rate

NDR Reason Breakdown & Recovery Performance Matrix

Granular visibility into every delivery exception reason and recovery speed.

Live Exception Telemetry Log

Automated Bot Active

Customer Unavailable / Door Closed

Share of Total Exceptions: 38%
Action TakenWhatsApp Re-Scheduled
Recovery Rate92.4%

Incomplete Address / Missing Landmark

Share of Total Exceptions: 24%
Action TakenGPS Pin Collected
Recovery Rate86.1%

COD Cash Not Ready

Share of Total Exceptions: 18%
Action TakenUPI Link Sent
Recovery Rate84.5%

Future Delivery Requested

Share of Total Exceptions: 12%
Action TakenCalendar Scheduled
Recovery Rate95.0%

Buyer Refused Order

Share of Total Exceptions: 8%
Action TakenFraud Prevention
Recovery RateRTO Flagged
NDR Automation FAQ

Frequently Asked Questions

The second a courier rider logs a delivery exception, ShipAgent automatically triggers an interactive WhatsApp message via official WhatsApp Business APIs. Buyers can click 1-touch buttons to confirm delivery dates, enter landmark details, or update address information.
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